Flex Dispatch Tech Support Specialist

100000 Motorola Solutions, Inc.; Virginia; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions, Inc. is seeking a Technical Flex Support Specialist to provide post-sales customer support for the Flex CAD solution in Windows and Linux environments. You’ll troubleshoot hardware/software, assist with device deployment, and maintain documentation to ensure high user satisfaction.

The role supports on-call rotations and ITIL practices. Strong communication, problem-solving, and multitasking abilities are essential, along with the ability to work independently or in a team.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience troubleshooting hardware and software.
• Familiarity with TCP/IP, DNS, DHCP networking concepts.
• Experience supporting iOS and Android devices.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team, manage multiple tasks.

Responsibilities

• Provide first- and second-level technical support to end-users by phone, email, chat, and in-person.
• Troubleshoot issues across hardware, software, OS, networking, and applications.
• Configure and maintain end-user devices and peripherals.
• Install and support software applications.
• Assist with network diagnostics and connectivity problems.
• Create and maintain knowledge base documentation.
• Escalate complex issues to higher-level teams as needed.
• Follow ITIL or equivalent IT service management practices.
• Maintain on-call rotations and shift flexibility.

Skills

Windows/Linux knowledge

Hardware/software troubleshooting

Networking basics

Mobile device support

Customer service focus

Communication skills

Multitasking

Team collaboration

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions, Inc. is seeking a Technical Flex Support Specialist to provide post-sales customer support for the Flex CAD solution in Windows and Linux environments. You’ll troubleshoot hardware/software, assist with device deployment, and maintain documentation to ensure high user satisfaction.

The role supports on-call rotations and ITIL practices. Strong communication, problem-solving, and multitasking abilities are essential, along with the ability to work independently or in a team.