Customer Support Technician - Critical Systems

Motorola Solutions; Orlando (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Bonus plans

Health benefits

401K with Company Match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Support Technician for the Flex Support team in the United States. You will analyze technical challenges, resolve system issues, and ensure continuous operation of critical communications systems.

A high school diploma or equivalent is required and candidates must be able to obtain background clearance. The role involves delivering support via phone, email, and chat, troubleshooting Windows and Linux, and collaborating with engineering teams to resolve

Qualifications

• Proven ability to troubleshoot complex software and hardware issues across multiple OS
• Experience supporting Windows and Linux environments
• Familiarity with service desk and ticketing tools

Responsibilities

• Provide technical support to end-users via phone, email, and chat
• Analyze and troubleshoot the Flex CAD solution across Windows and Linux
• Assist with network diagnostics and escalate complex issues
• Create knowledge base articles and contribute to internal resources
• Collaborate with cross-functional teams to resolve incidents and improve service quality

Skills

Technical Troubleshooting

System Environments

Ticketing Systems

Customer Service

Team Collaboration

Education

High School Diploma

Job description

Motorola Solutions is seeking a Customer Support Technician for the Flex Support team in the United States. You will analyze technical challenges, resolve system issues, and ensure continuous operation of critical communications systems.

A high school diploma or equivalent is required and candidates must be able to obtain background clearance. The role involves delivering support via phone, email, and chat, troubleshooting Windows and Linux, and collaborating with engineering teams to resolve