Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Atlanta (GA); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity in Atlanta, GA is looking for a Technical Support Specialist to provide essential support to both technical and non-technical customers. The role includes troubleshooting, ticket maintenance, and customer interaction through phone and email, focusing on customer satisfaction and technical problem resolution.

This position requires shifts from 11:00 PM to 8:00 AM Central Time, and candidates must possess skills in SQL and technical support. A competitive salary range of $54,000 to $80,000 is offered, along with performance bonuses.

Qualifications

• Must be a U.S. citizen due to contract requirements.
• Must be flexible to work overnight shifts.
• Experience with SQL applications and tools.

Responsibilities

• Provide technical support via phone and email.
• Diagnose and troubleshoot software and network issues.
• Maintain accurate records in Salesforce.

Skills

Customer support experience

SQL experience

Troubleshooting complex issues

Windows platform experience

Customer-focused

Job description

Relativity in Atlanta, GA is looking for a Technical Support Specialist to provide essential support to both technical and non-technical customers. The role includes troubleshooting, ticket maintenance, and customer interaction through phone and email, focusing on customer satisfaction and technical problem resolution.

This position requires shifts from 11:00 PM to 8:00 AM Central Time, and candidates must possess skills in SQL and technical support. A competitive salary range of $54,000 to $80,000 is offered, along with performance bonuses.