Remote Tech Support Specialist — SQL & Networking

Relativity; New Hampshire; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems while delivering exceptional customer service.

Responsibilities include managing tickets in Salesforce, responding within SLAs, performing SQL queries, and collaborating with senior engineers. Working hours are 4x10-hour shifts (Sat, Sun, Tue, Wed CST) with a differential; onboarding includes a shift to 8am-5pm CST after onboarding.

Qualifications

• Customer-facing support experience.
• Ability to diagnose and troubleshoot complex issues.
• Experience using SQL and Windows platforms.

Responsibilities

• Respond to customer questions and service requests daily.
• Manage and resolve tickets with proper documentation in Salesforce.
• Collaborate with senior team members to troubleshoot incidents.

Skills

Customer support

Customer-focused

Phone & email support

Troubleshooting

SQL

Windows

Travel 10%

Job description

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems while delivering exceptional customer service.

Responsibilities include managing tickets in Salesforce, responding within SLAs, performing SQL queries, and collaborating with senior engineers. Working hours are 4x10-hour shifts (Sat, Sun, Tue, Wed CST) with a differential; onboarding includes a shift to 8am-5pm CST after onboarding.