Remote Technical Support Specialist — SQL & Networking

Relativity; Louisiana (MO); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide expert assistance to a mix of technical and non-technical customers, diagnosing and debugging complex software and networks. You will handle tickets, communicate with customers, and document interactions in Salesforce while maintaining service levels.

Responsibilities include handling 4x10-hour shifts (remote/hybrid), learning Relativity products, and contributing to customer satisfaction.

Qualifications

• Experience delivering customer support via phone and email.
• Ability to troubleshoot complex issues.
• Proficiency with SQL and Windows platforms.

Responsibilities

• Use SQL tools to run basic queries and assist customers.
• Respond to customer questions, problems and work requests daily.
• Develop product knowledge and share it with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain documentation and ticket records in Salesforce.

Skills

SQL

Windows

Customer support

Troubleshooting

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide expert assistance to a mix of technical and non-technical customers, diagnosing and debugging complex software and networks. You will handle tickets, communicate with customers, and document interactions in Salesforce while maintaining service levels.

Responsibilities include handling 4x10-hour shifts (remote/hybrid), learning Relativity products, and contributing to customer satisfaction.