Remote Technical Support Specialist – SQL & Networking

Relativity; Kentucky; Remote; USD 54,000 - 80,000; Full time

Job summary

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and networked system issues. You will frequently contact customers by phone and email and maintain tickets in Salesforce, collaborating with teams and reporting to the Manager of Customer Support.

The role features a Monday–Friday overnight shift (11:00 PM–8:00 AM CST) with a compensation differential, plus potential on-call duties.

Qualifications

• Experience providing technical support to customers by diagnosing and resolving issues.
• Proficient in SQL and Windows environments with strong troubleshooting skills.
• Excellent customer service mindset with ability to manage multiple tickets.

Responsibilities

• Use SQL to run basic queries and assist customers with issues.
• Respond to questions and work requests via phone and email daily.
• Maintain accurate records of activities in Salesforce and escalate as needed.
• Collaborate with senior team members to resolve incidents and share knowledge.

Skills

Customer support

SQL queries

Windows

Troubleshooting

Communication

Time management

Job description

Relativity in the United States is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and networked system issues. You will frequently contact customers by phone and email and maintain tickets in Salesforce, collaborating with teams and reporting to the Manager of Customer Support.

The role features a Monday–Friday overnight shift (11:00 PM–8:00 AM CST) with a compensation differential, plus potential on-call duties.