Remote Tech Support Specialist — Hybrid

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule (3 days remote / 2 on‑

Job summary

TEKsystems is hiring a Corporate Technical Support Representative in Somerset, NJ with a hybrid schedule: three days remote and two on-site. The role centers on assisting customers with software, connectivity, Bluetooth, and mobile device issues, delivering a high-quality support experience.

You will troubleshoot and document customer interactions, walk users through solutions, and escalate complex issues when needed. Attention to detail and strong problem-solving are essential.

Qualifications

• Strong customer service and communication skills.
• Experience in a call center, customer support, help desk, service desk, or technical support environment.
• Recent graduates with IT, Computer Support, Networking, or related technical education are encouraged to apply.
• Comfortable learning and troubleshooting software, mobile devices, and Bluetooth technology.
• Strong problem-solving ability and attention to detail.
• Ability to navigate multiple systems while assisting customers.
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Handle inbound customer calls and emails related to software and device support.
• Troubleshoot connectivity, Bluetooth, mobile device, and application issues.
• Document customer interactions and support cases.
• Walk users through technical solutions in a clear and professional manner.
• Escalate complex issues when appropriate.
• Assist with device compatibility testing and product support activities.

Job description

TEKsystems is hiring a Corporate Technical Support Representative in Somerset, NJ with a hybrid schedule: three days remote and two on-site. The role centers on assisting customers with software, connectivity, Bluetooth, and mobile device issues, delivering a high-quality support experience.

You will troubleshoot and document customer interactions, walk users through solutions, and escalate complex issues when needed. Attention to detail and strong problem-solving are essential.