Hybrid Product Support Specialist — Remote 3 Days/Week

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems is seeking a Product Support Specialist in Somerset, NJ, offering a hybrid work schedule with 3 days remote and 2 days onsite. The role involves assisting customers with product questions, troubleshooting devices, and documenting cases.

The position pays $20/hr, with a Monday–Friday schedule from 11:30 AM to 8:00 PM EST. Ideal candidates have customer service experience in call centers or help desks, strong communication, and the ability to learn new software quickly.

Qualifications

• Customer service experience in call center, help desk, or related roles.
• Strong communication and a passion for helping customers.
• Technical aptitude and quick learner for software and device troubleshooting.
• Ability to navigate multiple applications while supporting customers.
• Experience with Microsoft Office and web-based tools.
• Recent IT/CS training graduates encouraged to apply.

Responsibilities

• Assist customers with product, software, and connectivity questions.
• Troubleshoot Bluetooth, mobile device, and application-related issues.
• Handle inbound calls and emails while delivering exceptional service.
• Document support cases and maintain accurate records.
• Work across multiple systems to research, diagnose, and resolve issues.
• Collaborate with internal teams to resolve complex technical concerns.

Skills

Customer service

Call center

Technical support

Help desk

Communication skills

Technical aptitude

Microsoft Office

Web-based tools

IT graduates

Education

IT/CS training

Job description

TEKsystems is seeking a Product Support Specialist in Somerset, NJ, offering a hybrid work schedule with 3 days remote and 2 days onsite. The role involves assisting customers with product questions, troubleshooting devices, and documenting cases.

The position pays $20/hr, with a Monday–Friday schedule from 11:30 AM to 8:00 PM EST. Ideal candidates have customer service experience in call centers or help desks, strong communication, and the ability to learn new software quickly.