Tech Troubleshooter — Hybrid Product Support

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote 3 days/wk

Weekday schedule with no weekends

Evening shift 11:30-8 EST

Onboarding and paid training

Tech support experience

Job summary

TEKsystems is seeking a Product Support Specialist for a contract, hybrid role in Somerset, NJ. The position offers a 3 days remote / 2 days onsite schedule with a $20/hour rate and a Monday–Friday shift from 11:30 AM to 8:00 PM EST.

Responsibilities include assisting customers with product, software, and connectivity questions, troubleshooting Bluetooth and device issues, and documenting support cases. Prioritize clear communication and cross-team collaboration to resolve complex technical

Qualifications

• Experience in customer service, call center, or help desk environments.
• Excellent communication skills and a passion for helping customers.
• Technical aptitude with ability to learn software and device troubleshooting.
• Ability to navigate multiple applications while aiding customers.
• Experience using Microsoft Office and web-based tools.
• Recent IT graduates encouraged to apply.
• Strong attention to detail in fast-paced settings.

Responsibilities

• Assist customers with product, software, and connectivity questions
• Troubleshoot Bluetooth, mobile device, and application-related issues
• Handle inbound calls and emails while providing exceptional service
• Document support cases and maintain accurate records
• Work across multiple systems to research, diagnose, and resolve issues
• Partner with internal teams to elevate and resolve complex technical concerns

Skills

Customer service experience

Communication skills

Technical aptitude

Multi-app navigation

MS Office

Recent graduates welcome

Tools

Microsoft Office

Job description

TEKsystems is seeking a Product Support Specialist for a contract, hybrid role in Somerset, NJ. The position offers a 3 days remote / 2 days onsite schedule with a $20/hour rate and a Monday–Friday shift from 11:30 AM to 8:00 PM EST.

Responsibilities include assisting customers with product, software, and connectivity questions, troubleshooting Bluetooth and device issues, and documenting support cases. Prioritize clear communication and cross-team collaboration to resolve complex technical