Hybrid Tech Support Specialist

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Training program

Remote-friendly

Health benefits

401(k) plan

Job summary

TEKsystems is hiring a Corporate Technical Support Representative in Somerset, NJ, offering a hybrid schedule with 3 days remote and 2 onsite. The role supports customers on software, connectivity, Bluetooth, and mobile device issues, delivering a high-quality support experience.

You’ll handle inbound calls and emails, troubleshoot problems, document interactions, and guide users through solutions, with training provided and a clear path into IT support careers within a global organization.

Qualifications

• Customer service experience and strong communication skills.
• Experience in call center, customer support, help desk or technical support environment.
• Recent IT graduates encouraged to apply.
• Comfortable learning and troubleshooting software, mobile devices, and Bluetooth technology.
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Handle inbound customer calls and emails related to software and device support
• Troubleshoot connectivity, Bluetooth, mobile device, and application issues
• Document customer interactions and support cases
• Walk users through technical solutions in a clear and professional manner
• Escalate complex issues when appropriate
• Assist with device compatibility testing and product support activities

Skills

Customer service

Communication

Problem solving

Multi-system navigation

Education

IT/ Computer Support education

Tools

Microsoft Office

Web-based applications

Job description

TEKsystems is hiring a Corporate Technical Support Representative in Somerset, NJ, offering a hybrid schedule with 3 days remote and 2 onsite. The role supports customers on software, connectivity, Bluetooth, and mobile device issues, delivering a high-quality support experience.

You’ll handle inbound calls and emails, troubleshoot problems, document interactions, and guide users through solutions, with training provided and a clear path into IT support careers within a global organization.