Hybrid IT Support Specialist (Remote-Heavy)

TEKsystems

United States

Hybrid

USD 23,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Remote-heavy hybrid schedule

3 days remote per week

Mon-Fri schedule

Training program

Career growth in IT support

Job summary

TEKsystems is hiring a Client Systems Support Specialist in Somerset, NJ for a hybrid role with 3 remote days and 2 on-site days. Pay is $20/hr with a Monday–Friday schedule from 11:30 AM to 8:00 PM EST, plus a training program to build technical support skills.

The role combines customer service with technical troubleshooting, supporting software, Bluetooth, mobile devices, and hardware. Ideal for call center professionals and IT graduates seeking entry into technology support careers.

Qualifications

1+ years of call center, customer support, technical support, help desk, or troubleshooting experience.
Recent IT graduates with IT, Computer Support, Networking, Information Systems, or related technical education are encouraged to apply.
Comfortable troubleshooting mobile devices, Bluetooth connectivity, software applications, and basic hardware issues.
Proficiency with Microsoft Office and web-based applications.
Ability to learn new technology quickly and thrive in a fast-paced support environment.

Responsibilities

Provide phone and email support to customers and internal teams.
Troubleshoot software, Bluetooth connectivity, mobile device, and hardware-related issues.
Document calls, track incidents, and follow issues through resolution.
Guide customers through technical solutions in a professional and customer-focused manner.
Research device compatibility and assist with product-related questions.
Escalate complex issues when necessary while maintaining a high-quality customer experience.