Hybrid Technical Support Specialist (3 Remote Days)

TEKsystems

United States

Hybrid

USD 23,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work schedule

3 remote days per week

Structured training program

Job summary

TEKsystems is hiring a Technical Customer Care Specialist in Somerset, NJ, offering a hybrid schedule with 3 remote days weekly and a shift from 11:30 AM to 8:00 PM EST. You’ll handle product and software support, troubleshoot connectivity and Bluetooth issues, document interactions, and guide customers through solutions to foster technical growth.

The role targets individuals with customer service experience and a knack for learning new technology, including recent graduates.

Qualifications

Experience in customer service, call center, support, retail technology, or help desk environments.
Ability to confidently assist customers over the phone.
Strong troubleshooting mindset and desire to learn new technology.
Familiarity with smartphones, wireless devices, apps, or Bluetooth products.
Strong communication, multitasking, and documentation skills.
Comfortable navigating multiple systems simultaneously.

Responsibilities

Handle incoming customer calls and emails related to product and software support.
Troubleshoot connectivity, Bluetooth, mobile device, and application issues.
Document interactions and maintain detailed support records.
Walk customers through solutions in a clear and professional manner.
Research compatibility questions and provide product guidance.
Escalate advanced technical concerns to specialized teams.