Corporate Technical Support Rep

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule (3 days remote / 2 on‑

Job summary

TEKsystems is hiring a Corporate Technical Support Representative in Somerset, NJ with a hybrid schedule: three days remote and two on-site. The role centers on assisting customers with software, connectivity, Bluetooth, and mobile device issues, delivering a high-quality support experience.

You will troubleshoot and document customer interactions, walk users through solutions, and escalate complex issues when needed. Attention to detail and strong problem-solving are essential.

Qualifications

• Strong customer service and communication skills.
• Experience in a call center, customer support, help desk, service desk, or technical support environment.
• Recent graduates with IT, Computer Support, Networking, or related technical education are encouraged to apply.
• Comfortable learning and troubleshooting software, mobile devices, and Bluetooth technology.
• Strong problem-solving ability and attention to detail.
• Ability to navigate multiple systems while assisting customers.
• Experience with Microsoft Office and web-based applications.

Responsibilities

• Handle inbound customer calls and emails related to software and device support.
• Troubleshoot connectivity, Bluetooth, mobile device, and application issues.
• Document customer interactions and support cases.
• Walk users through technical solutions in a clear and professional manner.
• Escalate complex issues when appropriate.
• Assist with device compatibility testing and product support activities.

Job description

Corporate Technical Support Representative

Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

Want to break into tech support without needing years of IT experience? This opportunity is ideal for customer service professionals, call center representatives, help desk candidates, and recent technical graduates looking to build a career in technical support while maintaining a remote-heavy work schedule.

You’ll support customers with software, connectivity, Bluetooth, and mobile device issues, helping resolve problems and delivering an exceptional customer experience.

What You’ll Do

• Handle inbound customer calls and emails related to software and device support

• Troubleshoot connectivity, Bluetooth, mobile device, and application issues

• Document customer interactions and support cases

• Walk users through technical solutions in a clear and professional manner

• Escalate complex issues when appropriate

• Assist with device compatibility testing and product support activities

What We’re Looking For

• Strong customer service and communication skills

• Experience in a call center, customer support, help desk, service desk, or technical support environment

• Recent graduates with IT, Computer Support, Networking, or related technical education are encouraged to apply

• Comfortable learning and troubleshooting software, mobile devices, and Bluetooth technology

• Strong problem-solving ability and attention to detail

• Ability to navigate multiple systems while assisting customers

• Experience with Microsoft Office and web-based applications

Why Apply?

• Remote-heavy hybrid schedule with 3 work-from-home days per week