Hybrid Tech Support Specialist - Customer & Software Help

TEKsystems

New Jersey

Ibrido

USD 23.000 - 32.000

Tempo pieno

7 giorni fa

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Vantaggi offerti da questo lavoro

Hybrid work model

3 remote days per week

Mon-Fri evening shift

Structured training program

Descrizione del lavoro

TEKsystems is seeking a Technical Customer Care Specialist for a hybrid role based in Somerset, NJ. You'll handle product and software support, assist customers by phone and email, and help resolve connectivity and Bluetooth issues.

This contract position features a Monday–Friday schedule from 11:30 AM to 8:00 PM EST with three remote days each week, and a structured training program to build technical troubleshooting skills with real-world software and devices.

Competenze

Experience in customer service, call center, or help desk environments.
Ability to assist customers confidently over the phone.
Strong troubleshooting mindset and willingness to learn technology.
Familiarity with smartphones, wireless devices, Bluetooth.
Excellent communication, multitasking, and record-keeping.
Recent graduates with technical coursework encouraged to apply.

Mansioni

Handle incoming customer calls and emails related to product and software support.
Troubleshoot connectivity, Bluetooth, mobile device, and app issues.
Document interactions and maintain support records.
Walk customers through solutions in a clear and professional manner.
Research compatibility questions and provide product guidance.
Escalate advanced technical concerns to specialized teams.