Hybrid Tech Support Specialist - Remote 3 Days/Week

TEKsystems; New Jersey; Hybride; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Remote-heavy hybrid schedule

3 remote work days per week

Structured training program

Résumé du poste

TEKsystems is seeking a Client Systems Support Specialist in a hybrid Somerset, NJ role. You will provide phone and email support, troubleshoot software, Bluetooth connectivity, and hardware, and document incidents to resolve issues efficiently.

The position offers a remote-heavy schedule with 3 days at home and 2 days onsite, plus a structured 3–6 week training program to build core technical support skills.

Qualifications

• 1+ years of call center or troubleshooting experience.
• Recent IT graduates are encouraged to apply.
• Strong communication and problem-solving skills.
• Ability to guide customers through step-by-step solutions.

Responsabilités

• Provide phone and email support to customers and internal teams.
• Troubleshoot software, Bluetooth connectivity, mobile device, and hardware-related issues.
• Document calls, track incidents, and follow issues through resolution.
• Guide customers through technical solutions in a professional and customer-focused manner.
• Research device compatibility and assist with product-related questions.
• Escalate complex issues when necessary while maintaining a high-quality customer experience.

Connaissances

Customer service

Communication

Troubleshooting

Help desk

Microsoft Office

Formation

Recent IT graduate

Outils

Mobile devices

Bluetooth connectivity

Windows OS

Description du poste

TEKsystems is seeking a Client Systems Support Specialist in a hybrid Somerset, NJ role. You will provide phone and email support, troubleshoot software, Bluetooth connectivity, and hardware, and document incidents to resolve issues efficiently.

The position offers a remote-heavy schedule with 3 days at home and 2 days onsite, plus a structured 3–6 week training program to build core technical support skills.