Remote Tech Support Engineer: SQL & Networking (Overnight)

Relativity; Chicago (IL); Remote; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to deliver expert assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interactions.

You will create and close tickets in Salesforce, inform management of issues, and coordinate with senior teams to resolve incidents. The overnight shift (11:00 PM–8:00 AM CST) is part of the role and may include compensation

Qualifications

• Experience providing technical support to customers via phone and email.
• Familiarity with SQL and database concepts.
• Ability to troubleshoot complex software and networked systems.

Responsibilities

• Use SQL tools to run basic queries and diagnose issues.
• Respond to customer questions and requests daily.
• Develop product expertise and share knowledge with customers.
• Escalate incidents to senior team members as needed.
• Maintain accurate ticket records in Salesforce.

Skills

Customer support experience

SQL

Windows platform experience

Troubleshooting

Communication skills

Remote or on-call flexibility

Tools

SQL queries using SQL applications

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to deliver expert assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interactions.

You will create and close tickets in Salesforce, inform management of issues, and coordinate with senior teams to resolve incidents. The overnight shift (11:00 PM–8:00 AM CST) is part of the role and may include compensation