Remote Overnight Tech Support Specialist — SQL & Windows

Relativity; Kentucky; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. The role involves frequent phone and email interaction, learning Relativity products, and providing high-quality service while adhering to service levels.

It requires SQL knowledge, Salesforce record-keeping, and the ability to work an overnight CST shift.

Qualifications

• Experience in customer support and ability to understand customer expectations.
• Ability to troubleshoot complex issues across software and networked systems.
• Proficiency with SQL and Windows platform experience.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records of activities in Salesforce and adhere to SLAs.

Skills

SQL

Windows

Customer support

Troubleshooting

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a mix of technical and non-technical customers. The role involves frequent phone and email interaction, learning Relativity products, and providing high-quality service while adhering to service levels.

It requires SQL knowledge, Salesforce record-keeping, and the ability to work an overnight CST shift.