Remote Tech Support Specialist: SQL & Windows Expert

Relativity; Town of Montana (WI); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and network issues. You will interact with customers by phone and email and develop in-depth product, SQL, network, and server knowledge to provide exceptional service.

Role includes overnight shifts (11pm–8am CST) with differential, requires US citizenship and ability to obtain Public Trust clearance. You will document everything in Salesforce and collaborate with teams to ensure quality

Qualifications

• Provide technical support to customers by diagnosing and resolving complex software and network issues.
• Use SQL to run basic queries and gather information for issue resolution.
• Document activities and communicate with customers via phone and email.

Responsibilities

• Create, resolve, and maintain support tickets daily.
• Escalate issues to senior teams when needed.
• Maintain accurate records in Salesforce and ensure SLA adherence.

Skills

SQL

Customer support

Windows

Communication

Tools

Salesforce

Job description

Relativity seeks a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and network issues. You will interact with customers by phone and email and develop in-depth product, SQL, network, and server knowledge to provide exceptional service.

Role includes overnight shifts (11pm–8am CST) with differential, requires US citizenship and ability to obtain Public Trust clearance. You will document everything in Salesforce and collaborate with teams to ensure quality