Remote Tech Support & Customer Experience Advisor

Transcom; Sioux Falls (SD); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health Benefits

401(k) Investment Options

Paid Vacation Time

Computer Equipment Provided

Performance-based incentives

Job summary

Transcom is hiring a Technical Support Agent to support customers with smartphones, tablets, and computers from home. This role requires strong computer knowledge, excellent English communication skills, and the ability to work full-time hours. You will engage with callers to troubleshoot technical issues and provide outstanding customer service. Benefits include competitive pay starting at $17.31 per hour, health benefits, and career development opportunities. Ideal candidates will have prior experience in technical support.

Qualifications

• At least 18 years or older.
• Ability to pass a criminal background check.
• Ability to work 32–40 hours full-time, including evenings and weekends.
• Strong typing skills of at least 30 wpm.
• Experience with technical support preferred.

Responsibilities

• Engage with callers, analyze, and isolate tech issues.
• Provide conflict resolution in frustrated customer situations.
• Work independently in a structured and disciplined environment.

Skills

Strong computer knowledge

Excellent English communication

Multitasking skills

Customer service skills

Education

High School Diploma or equivalent

Job description

Transcom is hiring a Technical Support Agent to support customers with smartphones, tablets, and computers from home. This role requires strong computer knowledge, excellent English communication skills, and the ability to work full-time hours. You will engage with callers to troubleshoot technical issues and provide outstanding customer service. Benefits include competitive pay starting at $17.31 per hour, health benefits, and career development opportunities. Ideal candidates will have prior experience in technical support.