Remote Technical & Customer Experience Advisor

Transcom; Little Rock (AR); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Benefits

401(k) with employer match

Performance-based incentives

Paid Vacation Time

Computer Equipment Provided

Job summary

Transcom is looking for a Technical Support Agent to work from home in Little Rock, Arkansas. In this role, you'll support customers with smartphones and tablets, using your technical expertise and customer service skills to troubleshoot issues. You need to work full-time, adhering to a strict schedule, while providing outstanding customer care. The position offers a starting pay of $17.31 USD and various benefits like health insurance and retirement plans.

Qualifications

• At least 18 years or older.
• Ability to successfully pass a criminal background check.
• Ability to work a full-time work week of 32–40 hours.

Responsibilities

• Engage with callers and analyze tech issues.
• Provide conflict resolution for customer situations.
• Adhere to a strict full-time schedule.

Skills

Strong computer knowledge

Excellent English communication

Ability to multitask

Customer service orientation

Education

High School Diploma or equivalent

Job description

Transcom is looking for a Technical Support Agent to work from home in Little Rock, Arkansas. In this role, you'll support customers with smartphones and tablets, using your technical expertise and customer service skills to troubleshoot issues. You need to work full-time, adhering to a strict schedule, while providing outstanding customer care. The position offers a starting pay of $17.31 USD and various benefits like health insurance and retirement plans.