Technical & Customer Experience Architect

Transcom; Houston (TX); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

$17.31 USD Starting Pay

Health benefits

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Great Work/Life Balance

Job summary

Transcom is hiring a Technical Support Agent for a remote position, supporting customers with telecommunications products. The ideal candidate will have excellent English communication skills and strong computer knowledge, as well as the ability to navigate technical issues and provide solutions. Responsibilities include engaging with customers, providing instructions, and resolving issues in a timely manner. Competitive pay starting at $17.31 USD, health benefits, and opportunities for advancement are included.

Qualifications

• At least 18 years or older.
• Ability to successfully pass a criminal background check.
• Ability to work a full-time schedule of 32-40 hours.

Responsibilities

• Engage with callers and analyze technical issues.
• Navigate multiple applications for solutions.
• Provide conflict resolution in customer situations.

Skills

Strong computer knowledge

Excellent English communication skills

Ability to multitask

Empathy in customer service

Education

High School Diploma or equivalent

Job description

Transcom is hiring a Technical Support Agent for a remote position, supporting customers with telecommunications products. The ideal candidate will have excellent English communication skills and strong computer knowledge, as well as the ability to navigate technical issues and provide solutions. Responsibilities include engaging with customers, providing instructions, and resolving issues in a timely manner. Competitive pay starting at $17.31 USD, health benefits, and opportunities for advancement are included.