Remote Tech Support & Customer Experience Advisor

Transcom; Nashville (TN); Remote; USD 19,673 - 28,019; Full time

Benefits offered by this job

Health Benefits

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Job summary

Transcom is hiring for a Technical Support Agent position, offering a starting pay of $17.31 per hour and performance-based incentives. As a remote employee, you'll support customers with technical issues related to smartphones, tablets, and computers. Ideal candidates must have excellent English communication skills, a High School Diploma, and the ability to work full-time. The company also provides health benefits, paid vacation, and all necessary equipment. Join a passionate team committed to outstanding service and employee growth.

Qualifications

• Ability to effectively communicate information and ideas.
• Ability to navigate multiple applications while providing support.
• Excellent customer service orientation.

Responsibilities

• Engage with callers and provide tech support for various devices.
• Analyze and resolve customer issues with a friendly demeanor.
• Work in a structured environment taking high-volume inbound calls.

Skills

Excellent English written and verbal communication skills

Strong computer knowledge

Multitasking

Conflict resolution

Education

High School Diploma or equivalent

Job description

Transcom is hiring for a Technical Support Agent position, offering a starting pay of $17.31 per hour and performance-based incentives. As a remote employee, you'll support customers with technical issues related to smartphones, tablets, and computers. Ideal candidates must have excellent English communication skills, a High School Diploma, and the ability to work full-time. The company also provides health benefits, paid vacation, and all necessary equipment. Join a passionate team committed to outstanding service and employee growth.