Remote Support & Resolution Specialist

SilverRock Automotive, Inc.; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work From Home

Medical, dental & vision insurance

401(K)

Company paid life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Growth opportunities

Job summary

SilverRock Automotive, Inc. seeks a Support Specialist to inject and process repair requests, upload documentation, and coordinate tow requests from partners, customers, and internal teams. You will manage multiple tasks, meet deadlines, and ensure accurate data entry across systems.

Excellent written and verbal communication, teamwork, and a customer-first mindset are essential for delivering timely resolutions and maintaining quality service within the DriveTime Family of Brands.

Qualifications

• High School diploma (required), Bachelor or Associate degree preferred.
• Experience in an administrative role.
• Meets quality production expectations with high accuracy.
• Comfortable balancing multiple tasks across computer systems.
• Commitment to teamwork and personal growth.

Responsibilities

• Inject and process repair requests.
• Upload documentation and coordinate tow requests.
• Coordinate communication between partners, customers, and internal departments.
• Ensure timely, positive resolutions for customers.
• Maintain accurate records and data in systems.

Skills

Communication

Time management

Team player

Problem solving

Multitasking

Education

High School diploma

Bachelor or Associate preferred

Tools

CRM systems

Email systems

Document uploads

Job description

SilverRock Automotive, Inc. seeks a Support Specialist to inject and process repair requests, upload documentation, and coordinate tow requests from partners, customers, and internal teams. You will manage multiple tasks, meet deadlines, and ensure accurate data entry across systems.

Excellent written and verbal communication, teamwork, and a customer-first mindset are essential for delivering timely resolutions and maintaining quality service within the DriveTime Family of Brands.