Technical Support Specialist - Dealer Relations & CRM

Jordan Sitter; Atlanta (GA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Jordan Sitter Associates is seeking a Product Support Specialist to serve dealerships and customers, maintaining strong relationships with dealers, RSMs, and RBMs. The role emphasizes troubleshooting, warranty adjudication, and ongoing quality improvements.

The position requires travel (10-30%) and comfort working in both office and field environments. The candidate should bring 3+ years of product support experience and strong communication skills to resolve dealer and end-user issues

Qualifications

• 3+ years of practical working experience in product support.
• Ability to communicate clearly and logically in HCMA reporting format.
• Work in both office and field environments with limited travel.

Responsibilities

• Provide technical support and expert troubleshooting to dealers, technicians, and field staff.
• Improve customer response time to technical issues through the CRM/FIR.
• Support dealer technicians as required and respond to technical questions from dealers.
• Warranty adjudication with HCM, Tierra, other vendors, and dealers.
• Engage in quality improvement work with HCM and OEMs.
• FIR/CRM case management with quality improvement.
• Travel required: 10-30%.

Skills

Positive attitude

Detail-oriented

Root cause analysis

Effective communication

Team player

Customer-first mindset

Reporting

Microsoft Office

Tools

Microsoft Office

Job description

Jordan Sitter Associates is seeking a Product Support Specialist to serve dealerships and customers, maintaining strong relationships with dealers, RSMs, and RBMs. The role emphasizes troubleshooting, warranty adjudication, and ongoing quality improvements.

The position requires travel (10-30%) and comfort working in both office and field environments. The candidate should bring 3+ years of product support experience and strong communication skills to resolve dealer and end-user issues