Automotive Diagnostics Support Specialist

Snap-on; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Snap-on Diagnostics is seeking a customer service specialist to support customers and franchisees by phone, email, and written correspondence. You will troubleshoot both software and hardware issues and assist with product use, registration, and upsell opportunities.

This onsite role requires strong communication and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include meeting call metrics, entering data into the customer management database, and

Qualifications

• High School diploma or equivalent required.
• Automotive industry knowledge preferred.
• Experience in customer service is preferred.

Responsibilities

• Provide support to Snap-on Diagnostics customers and franchisees via calls and email.
• Handle technical troubleshooting and product questions.
• Meet call metrics and document interactions in the CRM.
• Enter customer data and manage timeframes for messages.

Skills

Verbal communication

Written communication

Customer service

Professional demeanor

Multitasking

Call center experience

Automotive troubleshooting

Hands-on repair

Education

High School diploma or equivalent

College degree or equivalent Automotive industry experience

Job description

Snap-on Diagnostics is seeking a customer service specialist to support customers and franchisees by phone, email, and written correspondence. You will troubleshoot both software and hardware issues and assist with product use, registration, and upsell opportunities.

This onsite role requires strong communication and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include meeting call metrics, entering data into the customer management database, and