Technical Support Specialist - Impact, Growth & Rewards

Vehlo Virtual LLC; Milwaukee, Northern (WI, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Vehlo Virtual LLC in Milwaukee, WI, seeks a customer support specialist to respond to inquiries, troubleshoot technical issues, and document resolutions in Salesforce. The role emphasizes clear communication, timely responses, and accurate issue tracking.

You will handle email and phone interactions, implement changes to the application based on client needs, and contribute to a responsive, customer-focused service team in a growing tech-enabled auto-repair environment.

Qualifications

• Strong written and verbal communication skills.
• Ability to craft clear responses to customer needs.
• Effective time management to handle workloads.

Responsibilities

• Resolve customer issues via email and phone.
• Make application changes based on customer feedback.
• Document findings and resolutions in Salesforce cases.
• Respond to inquiries within established KPIs.

Skills

Communication

Written communication

Time management

Learning ability

Tools

Salesforce

Job description

Vehlo Virtual LLC in Milwaukee, WI, seeks a customer support specialist to respond to inquiries, troubleshoot technical issues, and document resolutions in Salesforce. The role emphasizes clear communication, timely responses, and accurate issue tracking.

You will handle email and phone interactions, implement changes to the application based on client needs, and contribute to a responsive, customer-focused service team in a growing tech-enabled auto-repair environment.