Hybrid Customer Relations Specialist – Proactive Resolver

DriveTime Car Sales, LLC; United States; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Company-paid life insurance

Short-term and long-term disability coverage

Tuition reimbursement

Wellness program with coaching

Competitive pay and performance bonuses

Paid time off and holidays

In-house gym and game room

Team social events

Job summary

DriveTime Car Sales, LLC is seeking a Customer Relations Specialist to provide exceptional service by addressing customer inquiries and ensuring positive experiences. This hybrid role requires effective communication and the ability to manage conflicts while maintaining a professional demeanor.

The ideal candidate will possess a high school diploma or GED, with a preference for a bachelor's degree. Key responsibilities include responding to inquiries, documenting cases, and working collaboratively with internal departments. Join us for a supportive work environment with comprehensive benefits and promotional opportunities.

Qualifications

• Must be available weekdays 7am-4pm.
• Work hybrid: scheduled location and at home after training.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and social media.
• Coordinate with internal departments to resolve customer concerns.
• Ensure accurate case documentation.

Skills

Positive emotional resilience

Strategic thinker

Goal-oriented

Self-starter

Education

High School Diploma or GED

Bachelor's degree or equivalent experience

Job description

DriveTime Car Sales, LLC is seeking a Customer Relations Specialist to provide exceptional service by addressing customer inquiries and ensuring positive experiences. This hybrid role requires effective communication and the ability to manage conflicts while maintaining a professional demeanor.

The ideal candidate will possess a high school diploma or GED, with a preference for a bachelor's degree. Key responsibilities include responding to inquiries, documenting cases, and working collaboratively with internal departments. Join us for a supportive work environment with comprehensive benefits and promotional opportunities.