Remote Auto Technician & Customer Experience Specialist

Speedway Motors Inc; Tolleson (AZ); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Retirement Plan with Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Continuing Education Reimbursement

Wellness Program

Discount on Speedway Motors Product

Referral Bonuses

Growth Opportunities

Supportive Team

Creativity opportunities

Job summary

Speedway Motors is seeking an Auto Technician to diagnose and solve technical challenges and confidently guide customers toward the right products over the phone and via email.

You’ll maintain deep knowledge of aftermarket automotive technology for muscle cars, hot rods, and race cars, acting as a technical resource while collaborating with sales, product, and support teams to help customers build unforgettable automotive experiences.

Qualifications

• Must have passion for muscle cars and performance vehicles.
• Excellent communication skills for supporting enthusiasts remotely.
• Strong computer skills including typing, web navigation, and Outlook.
• Reliable attendance and punctuality in a call-center environment.
• Ability to blend technical expertise with a sales approach to guide purchases.
• Customer-focused mindset with the ability to identify customer needs and recommend products.

Responsibilities

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products that will achieve their performance or restoration goal.
• Use a consultative approach to recommend solutions, explain product benefits, and guide customers toward confident buying decisions.
• Communicate in writing to provide technical support and product recommendations to customers via email and other applications.
• Make independent decisions regarding proper product application, ensuring both technical accuracy and alignment with customer needs.
• Maintain an extensive working knowledge of aftermarket automotive technology as it pertains to building, tuning, and maintaining Race Cars, Hot Rods, and Muscle Cars.
• Serve as a technical resource for both customers and internal teams, including sales and customer support staff.
• Collaborate with internal teams to support product visibility, customer engagement, and overall sales success.
• Attend industry trade shows and events acting as an ambassador for Speedway Motors.
• Adhere to all company policies, procedures, and safety protocols.

Skills

Automotive knowledge

Excellent communication

Outlook proficiency

Typing speed 30 wpm

Customer focus

Consultative selling

Tools

Outlook

CRM software

Email tools

Job description

Speedway Motors is seeking an Auto Technician to diagnose and solve technical challenges and confidently guide customers toward the right products over the phone and via email.

You’ll maintain deep knowledge of aftermarket automotive technology for muscle cars, hot rods, and race cars, acting as a technical resource while collaborating with sales, product, and support teams to help customers build unforgettable automotive experiences.