Customer Support Specialist - Automotive Tech & Solutions

Cars.com; Illinois; On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision

New Hire Stipend for Home Office Set‑U

Generous PTO

Paid Holidays

Volunteer Day

Recharge Day

Job summary

Cars Commerce is seeking a customer-focused professional to support dealers and consumers with product expertise and timely resolutions. You will document inquiries in SalesForce and escalate issues to Tier 2 teams as needed, while assisting internal stakeholders and maintaining high service standards.

Ideal candidates have customer service experience, a college degree (or equivalent), and the ability to learn quickly in a fast-paced environment that values teamwork and reliability.

Qualifications

• Prior customer service experience or service industries experience preferred.
• College degree preferred or minimum of one-year work experience required.

Responsibilities

• Develop an expertise in Cars Commerce products and services and share knowledge with customers.
• Achieve individual and team service level goals.
• Track and document all customer inquiries and resolutions in SalesForce.com.
• Identify and elevate necessary customer inquiries to Tier 2 Support, Product and Technical Support teams.
• Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers.
• Perform other related duties to support the Customer Support Team and Operations Department.

Skills

Customer focus

Time management

Communication skills

Problem solving

Team oriented

Technical aptitude

MS Office

Adaptability

Independent worker

Flexible shifts

Education

College degree preferred

Job description

Cars Commerce is seeking a customer-focused professional to support dealers and consumers with product expertise and timely resolutions. You will document inquiries in SalesForce and escalate issues to Tier 2 teams as needed, while assisting internal stakeholders and maintaining high service standards.

Ideal candidates have customer service experience, a college degree (or equivalent), and the ability to learn quickly in a fast-paced environment that values teamwork and reliability.