Remote Student Support Specialist

CoverPoint Partners; Albuquerque (NM); Remote; USD 24,000 - 25,000; Full time

Job summary

IonTuition is hiring a Customer Service Associate for a 100% remote role. You will handle inbound and outbound calls and messages, reach out to students on behalf of clients, and ensure timely, accurate support. A reliable internet connection is required, with multiple shifts and locations nationwide.

Training occurs during the first two weeks, Monday–Friday, 8 am–5 pm CST. Starting salary ranges from $17.50 to $18.50 per hour, with standard full-time benefits.

Qualifications

• High school diploma or equivalent required.
• Strong communication and multitasking abilities.
• Ability to work remotely with reliable internet.

Responsibilities

• Handle inbound and outbound calls, chats, and texts.
• Provide timely, accurate, and professional assistance.
• Document and update customer information in the CRM.
• Follow escalation procedures and policies.
• Maintain compliance with federal, state, and client requirements.
• Meet performance metrics and KPIs.

Skills

Customer service

Communication

CRM software

Problem solving

Multitasking

Education

High school or equivalent

Tools

CRM software

Job description

IonTuition is hiring a Customer Service Associate for a 100% remote role. You will handle inbound and outbound calls and messages, reach out to students on behalf of clients, and ensure timely, accurate support. A reliable internet connection is required, with multiple shifts and locations nationwide.

Training occurs during the first two weeks, Monday–Friday, 8 am–5 pm CST. Starting salary ranges from $17.50 to $18.50 per hour, with standard full-time benefits.