Remote Student Outreach Specialist

IonTuition; Virginia; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical Benefits through BCBS

Dental Benefits through DeltaDental

Vision Benefits through DeltaVision

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Work from home

Company provided equipment

Job summary

IonTuition is seeking a Customer Service Associate to support students and alumni remotely. You will handle inbound and outbound calls, chats, and texts, primarily reaching out to students on behalf of our clients, with a focus on accurate information and timely responses.

The role is 100% remote with training during the first weeks and a starting pay of $17.50 per hour, depending on experience. A high school diploma or equivalent is required, and you’ll work with a team that values reliability

Qualifications

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Skills

Communication

Multi-tasking

Self-motivation

Tech navigation

Education

High school diploma or equivalent

Tools

CRM system

Job description

IonTuition is seeking a Customer Service Associate to support students and alumni remotely. You will handle inbound and outbound calls, chats, and texts, primarily reaching out to students on behalf of our clients, with a focus on accurate information and timely responses.

The role is 100% remote with training during the first weeks and a starting pay of $17.50 per hour, depending on experience. A high school diploma or equivalent is required, and you’ll work with a team that values reliability