Remote Student Success Specialist

IonTuition; Arizona; Remote; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical Benefits through BCBS

Dental Benefits through DeltaDental

Vision Benefits through DeltaVision

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Work from home

Company provided equipment

Zusammenfassung

IonTuition is hiring a 100% remote Customer Service Associate. You will handle inbound and outbound calls, chats, and texts, ensuring timely and professional assistance while updating CRM records.

Training occurs in the first two weeks, 8 am–5 pm CST, with education requirements of a high school diploma or equivalent. This full-time role offers competitive benefits and the opportunity to grow within a student-focused team.

Qualifikationen

• Excellent communication and empathy when assisting students and alumni.
• Ability to establish rapport with customers and provide timely follow-up.
• Strong attention to detail to document interactions accurately.
• Capable of multitasking in a fast-paced environment while meeting deadlines.
• Self-starter with internal motivation and initiative.
• Comfort navigating various technical devices and systems.
• Ability to troubleshoot common computer issues.

Aufgaben

• Manage inbound and outbound customer calls, chats, and texts; meet productivity goals.
• Provide timely, accurate, and professional assistance on inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolutions.
• Maintain compliance with federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team.

Kenntnisse

Communication skills

Customer empathy

Attention to detail

Multitasking

Self-motivation

Technical proficiency

Troubleshooting

Ausbildung

High school diploma or equivalent

Jobbeschreibung

IonTuition is hiring a 100% remote Customer Service Associate. You will handle inbound and outbound calls, chats, and texts, ensuring timely and professional assistance while updating CRM records.

Training occurs in the first two weeks, 8 am–5 pm CST, with education requirements of a high school diploma or equivalent. This full-time role offers competitive benefits and the opportunity to grow within a student-focused team.