Remote Student Outreach & Support Specialist

IonTuition; Yuma (AZ); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical Benefits through BCBS

Dental Benefits through DeltaDental

Vision Benefits through DeltaVision

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Job summary

IonTuition is hiring a Customer Service Associate for a fully remote role based in the United States. You will manage inbound and outbound calls, chats, and texts, providing timely assistance and ensuring customer satisfaction for students and alumni.

You may work from home across specified states and must have a reliable internet connection. Training is provided, with a schedule during first two weeks; high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls, chats, and texts with productivity goals.
• Provide timely, accurate, and professional customer support.
• Document and update customer information in the CRM system.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

IonTuition is hiring a Customer Service Associate for a fully remote role based in the United States. You will manage inbound and outbound calls, chats, and texts, providing timely assistance and ensuring customer satisfaction for students and alumni.

You may work from home across specified states and must have a reliable internet connection. Training is provided, with a schedule during first two weeks; high school diploma or equivalent is required.