Remote Student Outreach Specialist

IonTuition; Wisconsin; Remote; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical benefits through BCBS

Dental benefits through DeltaDental

Vision benefits through DeltaVision

Flexible Spending Account

Short and long term disability

Life Insurance

401(k)

Zusammenfassung

IonTuition is hiring a Customer Service Associate to support students and alumni from a remote location. You will manage inbound and outbound calls and messages, document accurately in the CRM, and follow escalation procedures to resolve issues while meeting KPIs.

Starting pay is $17.50 per hour, with training during the first two weeks. This full-time role offers benefits and the option to work from home, with openings across several states and a focus on customer satisfaction.

Qualifikationen

• High school or equivalent required.
• Excellent communication and problem-solving skills.
• Ability to multi-task and stay organized in a fast-paced environment.

Aufgaben

• Handle inbound and outbound calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.

Kenntnisse

Inbound calls

Outbound calls

Communication

Multitasking

Self-motivation

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

IonTuition is hiring a Customer Service Associate to support students and alumni from a remote location. You will manage inbound and outbound calls and messages, document accurately in the CRM, and follow escalation procedures to resolve issues while meeting KPIs.

Starting pay is $17.50 per hour, with training during the first two weeks. This full-time role offers benefits and the option to work from home, with openings across several states and a focus on customer satisfaction.