Remote Student Outreach & Support Specialist

IonTuition; Lorida (FL); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits through BCBS

Dental benefits through DeltaDental

Vision benefits through DeltaVision

Flexible Spending Account

Short and Long term disability

Life Insurance

401(k)

Work from home

Company provided equipment

Job summary

IonTuition is seeking a Customer Service Associate to handle inbound and outbound calls, chats, and texts for students and alumni from a remote location in the U.S. The role focuses on compassionate, accurate assistance and adherence to client policies.

Training occurs during CST hours, with a starting pay of $17.50 per hour, and full-time employment is offered. Candidates must have a high school diploma or equivalent and be able to navigate multiple devices and systems.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer-service skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Skills

Customer service

Communication

Attention to detail

Multitasking

Self-motivation

Technical aptitude

Education

High school diploma or equivalent

Tools

CRM software

IT troubleshooting

Job description

IonTuition is seeking a Customer Service Associate to handle inbound and outbound calls, chats, and texts for students and alumni from a remote location in the U.S. The role focuses on compassionate, accurate assistance and adherence to client policies.

Training occurs during CST hours, with a starting pay of $17.50 per hour, and full-time employment is offered. Candidates must have a high school diploma or equivalent and be able to navigate multiple devices and systems.