Remote Student Outreach Specialist

IonTuition; Tucson (AZ); Remoto; USD 24.000 - 25.000; Tempo pieno

Descrizione del lavoro

IonTuition seeks a Customer Service Associate for a 100% remote position. This full-time role is based anywhere remotely in AZ, FL, IL, IN, MO, NC, SC, SD, VA, or WI, with starting pay listed at $17.50 per hour and a requirement for access to reliable internet.

Primary duties include handling calls, chats, and texts, providing accurate information, and maintaining CRM data integrity. Training occurs Monday–Friday 8 am–5 pm CST for two weeks.

Competenze

• Be passionate about helping people and delivering positive customer experiences.

Mansioni

• Handle inbound and outbound calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Conoscenze

Customer service mindset

Effective communicator

Multi-tasking

Self-motivated

Technical aptitude

Troubleshooting

Formazione

High school diploma or equivalent

Descrizione del lavoro

IonTuition seeks a Customer Service Associate for a 100% remote position. This full-time role is based anywhere remotely in AZ, FL, IL, IN, MO, NC, SC, SD, VA, or WI, with starting pay listed at $17.50 per hour and a requirement for access to reliable internet.

Primary duties include handling calls, chats, and texts, providing accurate information, and maintaining CRM data integrity. Training occurs Monday–Friday 8 am–5 pm CST for two weeks.