Remote Student Outreach Specialist

CoverPoint Partners; Buffalo Grove (IL); Remoto; USD 20.000 - 28.000; Tempo pieno

Descrizione del lavoro

IonTuition is hiring a Customer Service Associate to support students and alumni from a remote location. The role handles inbound and outbound communications, maintains CRM records, and upholds performance metrics while adhering to policies and compliance requirements.

Based remotely in one of the states FL, IL, IN, MO, NC, SC, SD, VA, WI, you will join a team focused on delivering timely, professional service. High school diploma required; salary starts at $17.50 per hour with multiple shifts.

Competenze

• Passionate about helping people.
• Effective communication and timely follow-up; strong rapport
• Ability to multitask in a fast-paced environment; detail-oriented
• Self-starter with motivation and initiative
• Able to operate various technical devices and systems; troubleshoot common issues

Mansioni

• Manage inbound and outbound calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials and share knowledge with team members.
• Meet or exceed performance metrics and KPIs.

Conoscenze

Communication skills

CRM experience

Multitasking

Remote work readiness

Formazione

High school diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

IonTuition is hiring a Customer Service Associate to support students and alumni from a remote location. The role handles inbound and outbound communications, maintains CRM records, and upholds performance metrics while adhering to policies and compliance requirements.

Based remotely in one of the states FL, IL, IN, MO, NC, SC, SD, VA, WI, you will join a team focused on delivering timely, professional service. High school diploma required; salary starts at $17.50 per hour with multiple shifts.