Remote Software Customer Success Manager – Public Safety

Motorola Solutions; Columbia (SC); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions is seeking a Software Customer Service Manager to lead daily support for PremierOne, Flex, and Emergency Call Handling software. The role focuses on meeting contractual obligations, expert product knowledge, and coordinating field resources to resolve complex issues across customers.

The position is fully remote with 25-50% travel within the Southeast region, and strong preference for candidates based in the Southeast.

Qualifications

• Bachelor's degree preferred; 5+ years in related roles a plus.
• Public safety experience is a plus.
• Strong understanding of Motorola Software and Video products, APIs, software architecture and cloud deployment.

Responsibilities

• Oversee day-to-day management of PremierOne, Flex and Emergency Call Handling software.
• Ensure contractual obligations are met and coordinate resources to resolve issues.
• Escalation management and driving customer satisfaction across accounts.

Skills

Agile project management

Cloud deployment

Software & video product knowledge

Customer-facing communication

Education

Bachelor's degree preferred

Job description

Motorola Solutions is seeking a Software Customer Service Manager to lead daily support for PremierOne, Flex, and Emergency Call Handling software. The role focuses on meeting contractual obligations, expert product knowledge, and coordinating field resources to resolve complex issues across customers.

The position is fully remote with 25-50% travel within the Southeast region, and strong preference for candidates based in the Southeast.