Remote Software Customer Success Manager - Public Safety

Motorola Solutions; Georgia; A distancia; USD 100.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Descripción de la vacante

Motorola Solutions is seeking a Senior Customer Success Manager to oversee the PremierOne, Flex, and Emergency Call Handling software. This fully remote position requires 25-50% travel within the Southeast region, collaborating with Sales, Product, Engineering, Deployment, and CMSO teams to ensure contractual obligations and high customer satisfaction.

You will coordinate field resources, manage escalations, and guide upgrade and change plans while building trusted advisor relationships.

Formación

• Bachelor's Degree with 3+ years of customer success/public safety experience.
• OR 5+ years of sales/public safety experience.
• Must be able to obtain background clearance as required by government customer(s).
• Legal authorization to work in the U.S. indefinitely is required.

Responsabilidades

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, LMR CMSO, and support teams during customer engagements.
• Execute service agreements, deploy field resources, reduce time to resolution, and manage escalations.
• Exercise judgment to select methods for obtaining solutions.
• Ensure best practices are followed in the customer's environment.
• Deliver consistent service levels by exceeding expectations and coordinating changes.

Conocimientos

Customer success

Public safety

Sales

Background clearance

Educación

Bachelor's degree

Descripción del empleo

Motorola Solutions is seeking a Senior Customer Success Manager to oversee the PremierOne, Flex, and Emergency Call Handling software. This fully remote position requires 25-50% travel within the Southeast region, collaborating with Sales, Product, Engineering, Deployment, and CMSO teams to ensure contractual obligations and high customer satisfaction.

You will coordinate field resources, manage escalations, and guide upgrade and change plans while building trusted advisor relationships.