Remote Software Customer Success Manager – Public Safety

Motorola Solutions; Plantation (FL); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Senior Customer Success Manager to drive the successful adoption of PremierOne, Flex, and Emergency Call Handling software. The role is fully remote with 25–50% travel in the Southeast region, requiring deep public safety software knowledge and strong cross-functional leadership.

You will manage service deliverables, coordinate field resources, oversee escalations, and act as a trusted advisor; a background in software, cloud, and API-enabled solutions is

Qualifications

• 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.
• Bachelor's degree is preferred.
• Public safety experience a plus.
• Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.
• Proficiency in Agile project management.
• Familiarity with software deployment methodologies and quality processes.
• Dedication to delivering and supporting end-to-end solutions with exceptional quality.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio CMSO teams to drive customer engagements.
• Execute service agreements, deploy field resources, reduce time to resolution, and manage escalations.
• Select methods and techniques for obtaining solutions.
• Ensure best practices in the customer's environment.
• Deliver consistent service levels by exceeding customer expectations and managing escalations.
• Coordinate technical changes including cloud releases, customer requests, field changes, reconfigurations, and upgrade plans.
• Maintain awareness of complex service matters including technical solutions implementations.
• Provide reports on technical performance and reviews of open service requests.
• Explain technical problems and solutions to team/client members.
• Coordinate between account teams and supporting technical resources.
• Build value-added relationships to become trusted technical advisor.

Skills

CommandCenter Software

Mobile Video Deployment

Engineering

Sales/Presales

CMSO / Managed & Support Services

APIs

Software Architecture & Design

Cloud Deployment

Education

Bachelor's degree (preferred)

Tools

APIs

Software Architecture & Design

Cloud Deployment

Job description

Motorola Solutions is seeking a Senior Customer Success Manager to drive the successful adoption of PremierOne, Flex, and Emergency Call Handling software. The role is fully remote with 25–50% travel in the Southeast region, requiring deep public safety software knowledge and strong cross-functional leadership.

You will manage service deliverables, coordinate field resources, oversee escalations, and act as a trusted advisor; a background in software, cloud, and API-enabled solutions is