Remote Software Customer Success Manager - Public Safety

Motorola Solutions; Tallahassee (FL); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a remote Customer Service Manager for PremierOne, Flex and Emergency Call Handling software. The role oversees day-to-day software management, ensures contractual obligations are met, and drives resources for complex issue resolution.

A strong background in public safety software and Motorola products is essential. The position requires 25–50% travel within the Southeast region; strong collaboration across Sales, Product, Engineering, Deployment and Customer Success

Qualifications

• Bachelor's degree preferred.
• 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus.
• Previous public safety experience is a plus.
• Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.
• Proficiency in Agile project management.
• Familiarity with software deployment methodologies and quality processes.
• Dedication to delivering and supporting end-to-end solutions with exceptional quality.

Responsibilities

• Work with Sales, Product, Engineering, Deployment, Customer Success, LMR CSMs and CMSO Support teams during customer engagements.
• Execute service agreements, deploy field resources, reduce time to resolution, and manage escalations.
• Select methods and techniques for obtaining solutions.
• Ensure best practices within the customer's environment.
• Deliver consistent service levels and manage customer escalations.
• Coordinate technical changes including cloud releases and reconfigurations; participate in upgrades and execution plans.
• Maintain awareness of complex service matters and provide reviews of open service requests.
• Explain technical problems and solutions to team/client members.
• Coordinate between account teams and supporting technical resources.
• Build trusted advisor relationships within the account domain.

Skills

CommandCenter Software

Mobile Video Deployment

APIs technologies

Software Architecture

System Integration

Cloud Deployment

Agile project management

Public Safety experience

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a remote Customer Service Manager for PremierOne, Flex and Emergency Call Handling software. The role oversees day-to-day software management, ensures contractual obligations are met, and drives resources for complex issue resolution.

A strong background in public safety software and Motorola products is essential. The position requires 25–50% travel within the Southeast region; strong collaboration across Sales, Product, Engineering, Deployment and Customer Success