Remote Software Customer Success Manager, Public Safety

Motorola Solutions; Little Rock (AR); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Customer Success Manager to lead day-to-day management of PremierOne, Flex and Emergency Call Handling software, ensuring contractual obligations are met and customer satisfaction remains high.

The role is fully remote with 25–50% travel in the Southeast region, collaborating with Sales, Product, Engineering and CMSO teams to deploy updates, resolve escalations, and deliver end-to-end solutions for public safety customers.

Qualifications

• Bachelor's degree required or equivalent; preferred in public safety or software engineering.
• 5+ years in customer success, software deployment, or related field.
• Strong understanding of Motorola Software and video products; cloud deployment.

Responsibilities

• Lead day-to-day management of PremierOne, Flex and Emergency Call Handling software.
• Ensure adherence to contractual obligations and drive successful outcomes.
• Coordinate resources to resolve complex customer issues and escalate when needed.
• Collaborate with Sales, Product, Engineering, Deployment and CMSO teams.

Skills

Customer success

Agile project management

Cloud deployment

API technologies

Software architecture

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Customer Success Manager to lead day-to-day management of PremierOne, Flex and Emergency Call Handling software, ensuring contractual obligations are met and customer satisfaction remains high.

The role is fully remote with 25–50% travel in the Southeast region, collaborating with Sales, Product, Engineering and CMSO teams to deploy updates, resolve escalations, and deliver end-to-end solutions for public safety customers.