Remote Software Customer Success Manager for Public Safety

Motorola Solutions; Athens (GA); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Success Manager to oversee PremierOne, Flex and Emergency Call Handling software. This fully remote role travels 25–50% in the Southeast, collaborating with cross-functional teams to ensure contract delivery and high customer satisfaction.

You will manage escalations, coordinate resource deployment, and align technical changes with customer needs, leveraging expertise in Motorola products and cloud deployments.

Qualifications

• Bachelor's degree preferred or required.
• 5+ years in command-center software and/or mobile video deployment or related services is a plus.
• Public safety experience is a plus.
• Strong understanding of Motorola Software and Video products, API technologies, software architecture and design, system integration, and cloud deployment.
• Proficiency in Agile project management.
• Familiarity with software deployment methodologies and quality processes.

Responsibilities

• Collaborate with Sales, Product, Engineering and Deployment teams across the customer engagements.
• Ensure execution of service agreements, deployment of field resources, and escalation management.
• Explain technical problems and solutions to team or client members.
• Coordinate technical changes including cloud releases and reconfigurations.
• Deliver consistent service levels and manage customer expectations.
• Build trusted technical advisor relationships within the account.

Skills

Customer success

Public safety experience

Agile project management

Software architecture

System integration

Cloud deployment

API technologies

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Customer Success Manager to oversee PremierOne, Flex and Emergency Call Handling software. This fully remote role travels 25–50% in the Southeast, collaborating with cross-functional teams to ensure contract delivery and high customer satisfaction.

You will manage escalations, coordinate resource deployment, and align technical changes with customer needs, leveraging expertise in Motorola products and cloud deployments.