Remote Software Customer Success Manager - Public Safety Tech

Motorola Solutions; Huntsville (AL); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a experienced Software Customer Service Manager to oversee PremierOne, Flex and Emergency Call Handling software. This remote role requires 25-50% travel in the Southeast region and focuses on delivering contractual commitments, expert software guidance, and proactive service delivery to public safety customers.

You will collaborate across Sales, Product, Engineering, Deployment and Support to ensure issue resolution, ongoing adoption, and value realization of

Qualifications

• Bachelor's degree preferred; 5+ years in public safety or CMSO/mid- to senior-level roles is a plus.
• 3+ years of customer success/public safety experience or 5+ years sales/public safety experience.
• Ability to obtain background clearance and work legally in the U.S.

Responsibilities

• Oversee day-to-day management of PremierOne, Flex and Emergency Call Handling software.
• Ensure contractual obligations are met and escalation management is effective.
• Coordinate with Sales, Product, Engineering and Support teams to drive customer success.

Skills

Public safety software

APIs

Software architecture

Cloud deployment

Agile project management

Education

Bachelor's degree preferred

Job description

Motorola Solutions is seeking a experienced Software Customer Service Manager to oversee PremierOne, Flex and Emergency Call Handling software. This remote role requires 25-50% travel in the Southeast region and focuses on delivering contractual commitments, expert software guidance, and proactive service delivery to public safety customers.

You will collaborate across Sales, Product, Engineering, Deployment and Support to ensure issue resolution, ongoing adoption, and value realization of