Remote Software Customer Success Manager - Public Safety

Motorola Solutions; Tennessee; A distancia; USD 100.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Descripción de la vacante

Motorola Solutions is seeking an experienced Customer Success Manager for PremierOne, Flex, and Emergency Call Handling software. This fully remote role requires 25–50% travel in the Southeast region, with strong preference for candidates based there.

The role drives service delivery, adoption, and value realization while coordinating across Sales, Product, Engineering, Deployment, and CMSO Support. A Bachelor’s degree and 5+ years in relevant fields are preferred.

Formación

• Bachelor's degree with 3+ years of customer success/public safety experience or 5+ years of sales/public safety experience.
• Must be able to obtain background clearance as required by government customers.
• Legal authorization to work in the U.S. indefinitely is required.

Responsabilidades

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, and CMSO Support teams during customer engagement.
• Execute service agreements, deployment of field resources, and manage escalations to meet contractual obligations.
• Coordinate technical changes and upgrades, ensuring alignment with cloud releases and customer requests.
• Build trusted technical advisor relationships and ensure effective cross-team coordination.

Conocimientos

Customer success

Public safety experience

Agile project management

Cloud deployment

Software architecture

System integration

Educación

Bachelor's degree

Herramientas

API technologies

Descripción del empleo

Motorola Solutions is seeking an experienced Customer Success Manager for PremierOne, Flex, and Emergency Call Handling software. This fully remote role requires 25–50% travel in the Southeast region, with strong preference for candidates based there.

The role drives service delivery, adoption, and value realization while coordinating across Sales, Product, Engineering, Deployment, and CMSO Support. A Bachelor’s degree and 5+ years in relevant fields are preferred.