Remote Public Safety Software Customer Success Manager

Motorola Solutions; Florida; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Software Customer Service Manager to lead day-to-day management of PremierOne, Flex, and Emergency Call Handling software. This remote role requires 25-50% travel within the Southeast region, with a strong focus on meeting contractual obligations and driving customer success across the public safety software ecosystem.

The ideal candidate has 5+ years in relevant deployments and a deep understanding of Motorola Software and Video products, APIs, and cloud

Qualifications

• Bachelor's degree preferred.
• 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus.
• Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.

Responsibilities

• Manage day-to-day operations of PremierOne, Flex and Emergency Call Handling software.
• Ensure contractual obligations are met and resources addressed for complex issues across customers.
• Coordinate with Sales, Product, Engineering, Deployment, Customer Success and CMSO Support teams to deliver services.
• Provide escalation management and reporting on technical performance within customer environments.

Skills

Agile project management

Cloud deployment

Stakeholder collaboration

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Software Customer Service Manager to lead day-to-day management of PremierOne, Flex, and Emergency Call Handling software. This remote role requires 25-50% travel within the Southeast region, with a strong focus on meeting contractual obligations and driving customer success across the public safety software ecosystem.

The ideal candidate has 5+ years in relevant deployments and a deep understanding of Motorola Software and Video products, APIs, and cloud