Remote Public Safety Software Success Manager

Motorola Solutions; Baton Rouge (LA); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous PTO

Job summary

Motorola Solutions is seeking a Software Customer Service Manager for a fully remote role with 25-50% travel in the Southeast US. You will oversee PremierOne, Flex, and Emergency Call Handling software, ensuring contractual obligations and high customer satisfaction while coordinating cross-functional teams.

Ideal candidates have 5+ years in relevant software deployment, public safety experience, and strong knowledge of Motorola Video products and APIs. Travel to regional sites is required.

Qualifications

• Bachelor's degree preferred and 3+ years in customer success/public safety is a plus.
• 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services is a plus.
• Public safety experience is a plus and knowledge of Motorola Software and Video products is beneficial.
• Familiarity with API technologies, software architecture, system integration, and cloud deployment.

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, and CMSO Support teams on customer engagements.
• Execute service agreements, deploy field resources, reduce time to resolution, and manage escalations.
• Explain complex technical problems to team and client members.
• Coordinate technical changes, cloud releases, and reconfigurations with account teams.
• Provide performance reports and reviews of service requests within a customer environment.
• Build trusted technical advisor relationships within the account domain.

Skills

CommandCenter Software

Mobile Video Deployment

Agile project management

API technologies

Software Architecture and Design

System Integration

Cloud Deployment

Education

Bachelor's degree

Tools

API technologies

Software Architecture

System Integration

Cloud Deployment

Job description

Motorola Solutions is seeking a Software Customer Service Manager for a fully remote role with 25-50% travel in the Southeast US. You will oversee PremierOne, Flex, and Emergency Call Handling software, ensuring contractual obligations and high customer satisfaction while coordinating cross-functional teams.

Ideal candidates have 5+ years in relevant software deployment, public safety experience, and strong knowledge of Motorola Video products and APIs. Travel to regional sites is required.