Remote Sleep Coach: CPAP Support & Reorder Specialist

Wellsky; Georgia; Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical benefits (Health)

Mental Health support

Paid time off

401(k) retirement plan

Job summary

WellSky is seeking a Remote Call Center Representative (Sleep Coach) to conduct outbound calls for CPAP supply reorders and promote CPAP equipment while ensuring compliance and retention. The role is remote, full-time, requiring 40+ hours weekly, and candidates must reside in GA, AL, TN, LA, NC, or TX.

Equipment is shipped to your home before start date. Starting pay is $15/hour, increasing to $16/hour after one year.

Qualifications

• GED or High School Diploma.

Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client-specific procedures.
• Perform other job duties as assigned.

Education

GED or High School Diploma

Job description

WellSky is seeking a Remote Call Center Representative (Sleep Coach) to conduct outbound calls for CPAP supply reorders and promote CPAP equipment while ensuring compliance and retention. The role is remote, full-time, requiring 40+ hours weekly, and candidates must reside in GA, AL, TN, LA, NC, or TX.

Equipment is shipped to your home before start date. Starting pay is $15/hour, increasing to $16/hour after one year.