Remote Sleep Coach: CPAP Supplies & Customer Care

Wellsky; Nashville (TN); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical with Rx, dental, and vision

Mental Health support through EAPP

Paid time off, plus 8 paid holidays

100% vested 401(K) retirement plans

Job summary

WellSky Remote Call Center Representative (Sleep Coach) will conduct outbound calls to patients to facilitate CPAP supply reorders and actively promote CPAP equipment while ensuring compliance, satisfaction, and retention.

This is a remote, full-time position requiring 40+ hours per week. Candidates must reside in GA, AL, TN, LA, NC or TX. Starting pay is $15/hour, rising to $16/hour after one year, with comprehensive benefits and home equipment provided.

Qualifications

• GED or High School Diploma required.

Responsibilities

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client‑specific procedures.
• Perform other job duties as assigned.

Education

GED or High School Diploma

Job description

WellSky Remote Call Center Representative (Sleep Coach) will conduct outbound calls to patients to facilitate CPAP supply reorders and actively promote CPAP equipment while ensuring compliance, satisfaction, and retention.

This is a remote, full-time position requiring 40+ hours per week. Candidates must reside in GA, AL, TN, LA, NC or TX. Starting pay is $15/hour, rising to $16/hour after one year, with comprehensive benefits and home equipment provided.