Remote Sleep Coach — CPAP Reorder Specialist

Wellsky; Austin (TX); Teletrabalho; USD 21 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Mental Health support

Paid time off

401(K) plan

Resumo da oferta

WellSky seeks a Remote Call Center Representative (Sleep Coach) to conduct outbound calls and promote CPAP supplies. You will build relationships, ensure compliance and patient satisfaction while driving renewals in a fast-paced environment.

This full-time, remote role requires local availability in eligible US states. You’ll receive equipment shipped to you before start, and compensation starts at $15/hour with a potential raise to $16/hour after one year, plus comprehensive benefits.

Qualificações

• GED or High School Diploma required.
• Customer service experience preferred.
• Excellent phone communication skills.

Responsabilidades

• Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
• Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
• Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
• Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
• Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
• Efficiently navigate the platform to process orders according to client‑specific procedures.
• Perform other job duties as assigned.

Formação académica

GED or High School Diploma

Descrição da oferta de emprego

WellSky seeks a Remote Call Center Representative (Sleep Coach) to conduct outbound calls and promote CPAP supplies. You will build relationships, ensure compliance and patient satisfaction while driving renewals in a fast-paced environment.

This full-time, remote role requires local availability in eligible US states. You’ll receive equipment shipped to you before start, and compensation starts at $15/hour with a potential raise to $16/hour after one year, plus comprehensive benefits.